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Yep, excellent customer service.

As said, maybe not the cheapest ever and I have noticed prices crept up during lockdown but the brilliant service goes a long way.

Only had two ‘problems’ in many years. Once they’d left out a spool of line I ordered and I phoned up. They took my word for it and promised one would be sent out, arrived the next day.

Another time they sent the wrong thing by mistake (can’t even recall what it was now), but when I called they said to keep the original item and they’d send out the correct one, which they did.

To be fair, I haven’t really had any issues with other major suppliers such as Gerry’s, but Veals do go above and beyond.

[QUOTE="Mr Fish, post: 78830, member: 368"] Yep, excellent customer service. As said, maybe not the cheapest ever and I have noticed prices crept up during lockdown but the brilliant service goes a long way. Only had two ‘problems’ in many years. Once they’d left out a spool of line I ordered and I phoned up. They took my word for it and promised one would be sent out, arrived the next day. Another time they sent the wrong thing by mistake (can’t even recall what it was now), but when I called they said to keep the original item and they’d send out the correct one, which they did. To be fair, I haven’t really had any issues with other major suppliers such as Gerry’s, but Veals do go above and beyond. [/QUOTE]

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