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Vmo

philthefish

Active member
Joined
Dec 7, 2023
Messages
72
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188
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33
Location
Berkshire
Favourite Fishing
Shore
Just gotta say vmo customer service is fantastic ordered the tronixpro Naga delivery was swift put rod together spigot was loose n I mean loose rattled when you shook the rod so having lost faith in tronixpro ordered a 14ft fireblade gt to try
all arranged to pick up faulty one n deliver new rod I must say what a service
Well done vmo 👍
 
I really like the14' GT 'blade👍 Be interested to hear your thoughts Phil....
VMO are very good ime but there are others that loathe them.....I think you can say that about all the bigger retailers tbf.....for a while a certain northern retail 'giant' couldn't organise a walk around the block according to all the negative things that circulated online.....mistakes often get lots of bad press whilst stories such as yours often get little coverage, so it's good to hear that you've had issues resolved. Retail is tough and customer service often seems to play second fiddle in the cutthroat world of price driven online sales. Until that is something goes wrong!
 
Just gotta say vmo customer service is fantastic ordered the tronixpro Naga delivery was swift put rod together spigot was loose n I mean loose rattled when you shook the rod so having lost faith in tronixpro ordered a 14ft fireblade gt to try
all arranged to pick up faulty one n deliver new rod I must say what a service
Well done vmo 👍
Choogi wobble stick quality manufacturing V the lads oooop North
Glad it worked out how it did.
🇬🇧1-0🇻🇳
 
I've only ever had very good service from Veals,
but I don't see the need to shout about it, because that's the service they should provide.

When you see the attitude some customers have in shops it makes me wonder if they get punched a lot,
cos they would if they spoke to me like that :unsure:
 
Personally hate the whole mail-order scene because I grew up in a time when the high street was very much alive and you could see what you wanted to buy. I've come across a few online retailers that don't give contact details which put me off straight away and many now don't appear to have an actual store that you can visit although I know veals do. Clothes are the worst thing as sizing seems to vary so much between brands which I why I asked here about boots recently to get feedback and check if true to size.
 
I've only ever had very good service from Veals,
but I don't see the need to shout about it, because that's the service they should provide.

When you see the attitude some customers have in shops it makes me wonder if they get punched a lot,
cos they would if they spoke to me like that :unsure:
They closed their shop to stop having to deal with anglers.
Do Veals still have a shop? I thought it closed ?
Closed because of COVID according to them.... there's a thread on here or the Parkside.
My opinion is that it was a profit based decision.
They put so much back into angling... ask them.
 
Personally hate the whole mail-order scene because I grew up in a time when the high street was very much alive and you could see what you wanted to buy. I've come across a few online retailers that don't give contact details which put me off straight away and many now don't appear to have an actual store that you can visit although I know veals do. Clothes are the worst thing as sizing seems to vary so much between brands which I why I asked here about boots recently to get feedback and check if true to size.
I only use mail order for my hooks and beads, everything else I use my local tackle shop
 
Well pre covid I had Exeter Angling Centre which had 2 floors covering anything & everything, so I could buy 98% of what I wanted there,
Unfortunately it didn't reopen post lockdown :(, there's a couple of localish shops but mainly coarse tackle with a bit of frozen bait, otherwise it's a 40-50 mile round trip, so buying online becomes the better option.
 
I thought the Veals shop and Veals Mail Order became two completely separate businesses?

Might be wrong, that’s just what I understood
Google says.
Veals Mail Order, a separate entity from the now-closed Veals Fishing Tackle, is located at Unit 306 Central Park, Hengrove, Bristol, BS14 9BZ
 
Google says.
Veals Mail Order, a separate entity from the now-closed Veals Fishing Tackle, is located at Unit 306 Central Park, Hengrove, Bristol, BS14 9BZ
Yes, but I meant we can’t blame VMO for closing down the Veal’s shop if it wasn’t their shop?

That said, I don’t know if the directors were the same and it was divided for business or tax reasons etc.

As far as shops vs mail order go, as much as I’d like to support local shops more and I do still use them, the price versus mail order has become a bit prohibitive.
I know shops have to charge more due to overheads and I’m not blaming them, but at the end of the day most of us have to watch our budget.
If I want a big ticket item I will see if my local shops can get it, but the last couple of times I wanted something, they couldn’t.
 
VMO and Veals fishing tackle were part of the same company. Formed in 1846, the shop and mail order business was split into two separate companies in 1992. The shop was closed in 2020 I think. Covid closures were listed as the main reason.

" In the 1960’s a small mail order service was introduced and this subsequently developed to the extent that by the early 90’s it was proving very difficult to combine the needs of both a bustling retail shop and a rapidly growing mail order business within the same now cramped building."

April 23rd, 2020.
Notice from Veals Fishing Tackle

"It is with great sadness and heavy hearts we wish to inform you that, due to the current climate and the closure for Covid-19, S. Veals & Son Limited, trading as Veals Fishing Tackle & Practical Fishing Tackle, has gone into Administration with immediate effect and will not be opening for business in the future.

Please note this does not involve Veals Mail Order which is a separate trading business.
P R J Frost and V H Ellaby of Hazlewoods LLP have been appointed as Joint Administrators.
We would like to take this opportunity to thank all our staff past and present and of course all our customers, many of whom have become great friends. We thank you all for the decades of great memories.
Veals started trading in 1846 as a proud family business and it is with huge sadness that we will not be able to re-open the doors to you all.
For all enquiries, including any potential interest in stock, gift vouchers or if you are a creditor of the Company, please email in the first instance to [email protected]. The Joint Administrators will be writing to all known creditors in due course.
Tight lines and see you on the riverbank."
 
Really rate veals for their excellent customer service and the issues I have had have been dealt with swiftly. The only negative would have to be their aberdeen hooks bought a couple packs to try em out and they are poor. However, their other products knot tier, heavy duty T bar, etc. have been quality. Just my experience but use them a fair amount and they've been great.
 

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